Altamont Farms LLC

These Terms and Conditions ("Terms") govern your access to and use of the Altamont Farms LLC website at www.altamontfarms.com (the "Site"), and any order you place for chicken, eggs, or other products through the Site (the "Products"). By visiting the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order. These Terms should be read together with our Privacy Policy, which explains how we handle your information.

1. Who we are

Altamont Farms LLC ("Altamont Farms," "we," "us," or "our") is a small farm located at 1750 Sunset Trail, Alva, Florida 33920, raising pasture-raised chickens and producing fresh eggs. We sell our Products directly to customers for local delivery.

2. Eligibility

You must be at least 18 years old, or placing an order with the involvement of a parent or guardian, to place an order or make a payment through the Site. Anyone may browse the Site's general content, such as our recipes and story.

3. Orders and product availability

Orders are placed through the order form on the Site. Submitting an order form is an offer to purchase, which we accept when we confirm your order by email. A confirmation email does not guarantee a specific delivery date or exact quantity if availability changes after you order.

Because our Products come from a working farm, availability, weight, and exact yield can vary with the season, weather, and harvest. We will do our best to fulfill your order as placed. If we cannot fully fulfill an order, we will contact you to offer a substitution, a partial delivery, a rescheduled delivery, or a refund for any portion we cannot provide, at your choice.

Prices shown on the Site are subject to change at any time, but the price confirmed with your order will not change after we accept that order.

4. Payment

Payment is collected online through Square. By providing payment information, you represent that you are authorized to use the payment method and authorize us (through Square) to charge the total order amount, including any applicable delivery fee or sales tax. We do not store your full card details; Square processes and stores payment information under its own terms and security practices.

If a payment fails, is disputed, or is charged back without first contacting us to resolve an issue, we may cancel the related order and may decline to fulfill future orders from that account or payment method.

5. Delivery

We deliver locally to the address you provide with your order, within the delivery area we serve from Alva, Florida. Delivery dates are estimates; we will contact you by email or phone to confirm or adjust the delivery window. You are responsible for making sure someone is available to receive perishable Products, or for providing delivery instructions (such as a location out of the sun) that let us leave them safely.

Risk of loss for Products passes to you once they are delivered to the address and instructions you provided. If a delivery cannot be completed because no one is available and no safe drop-off instructions were given, we will contact you to arrange a new delivery; an additional delivery fee may apply.

6. Cancellations and changes

You may cancel or change an order at no charge at any time before it has been delivered. Please contact us as soon as you can at hello@altamontfarms.com or (239) 746-8568 so we can adjust the harvest and delivery route; changes requested very close to a scheduled delivery may not always be possible.

If we are unable to fulfill your order for any reason, including low harvest, weather, or a delivery issue on our end, we will notify you and issue a full refund for any Products not delivered, unless you would prefer a substitution or rescheduled delivery instead.

7. Food safety, handling, and product disclaimer

Our chicken and eggs are fresh, minimally processed farm products, not shelf-stable packaged goods. Like any raw or minimally processed agricultural product, they carry ordinary food-safety risks if not handled, stored, and cooked properly. By ordering, you acknowledge and accept these ordinary risks associated with raw poultry and fresh eggs, and you agree that you are responsible for refrigerating or freezing Products promptly upon delivery, storing them properly, and cooking or otherwise handling them in accordance with safe food-handling guidance (such as USDA guidance for poultry and eggs).

Altamont Farms raises and processes its Products with care, but we do not guarantee that any Product is free of all risk. Natural variation in size, appearance, and yield is expected and is not a defect. To the fullest extent permitted by Florida law, we disclaim all warranties regarding the Products other than those that cannot lawfully be disclaimed, including any implied warranty of merchantability or fitness for a particular purpose, beyond our commitment described below.

If a Product arrives damaged, spoiled in transit, or materially different from what you ordered, contact us within 24 hours of delivery at hello@altamontfarms.com with a description (and photo, if possible). Our sole remedy, and your sole and exclusive remedy, for a verified issue with a Product is a replacement of that Product on a future delivery or a refund of the amount paid for that Product, at our choice. We are not responsible for issues caused by improper storage, handling, or preparation after delivery.

8. Farm visits and agritourism activities

From time to time, customers may come onto the farm itself, for example to pick up an order in person or take part in a farm tour or similar experience (an "Agritourism Activity"). Florida law (Fla. Stat. §§ 570.86–570.89) gives special liability protection to agritourism operators like Altamont Farms LLC, provided the required warning notice is posted. The same notice that is posted at the entrance to the farm and at the site of each Agritourism Activity is set out below, and it applies to you whenever you take part in an Agritourism Activity at Altamont Farms.

This protection does not apply if Altamont Farms, its employees, or the owner of the land acts with gross negligence or willful or wanton disregard for your safety and that conduct causes your injury, or if we intentionally injure you. It is in addition to, and does not replace, the other limitations of liability in these Terms.

9. Reviews, testimonials, and other content you submit

If you submit a review, testimonial, comment, photo, or other content to us or through the Site (for example, on our Reviews page or by email or text), you grant Altamont Farms LLC a non-exclusive, royalty-free, worldwide, sublicensable license to use, reproduce, edit for length or clarity, display, and distribute that content in connection with marketing and promoting Altamont Farms, including on the Site, in print materials, and on social media, without additional compensation to you.

You confirm that any content you submit is your own, does not infringe anyone else's rights, and is not false or misleading. We are not obligated to use, publish, or keep online any content you submit, and we may remove it at any time. If you would like us to remove your review or testimonial, contact us at hello@altamontfarms.com.

10. Site content and intellectual property

The Site and its content, including text, recipes, photographs, graphics, and the Altamont Farms name and logo, are owned by Altamont Farms LLC or our licensors and are protected by copyright, trademark, and other laws. You may view, download, and print pages from the Site for your own personal, non-commercial use (for example, to follow one of our recipes at home). You may not otherwise copy, reproduce, republish, or use our content for commercial purposes without our prior written permission.

11. Acceptable use

When using the Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms.
• Submit false, fraudulent, or duplicate orders, or provide false information when ordering.
• Attempt to interfere with, disrupt, or gain unauthorized access to the Site or its underlying systems.
• Use any automated tool (such as a scraper or bot) to access or copy the Site without our permission.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

12. Newsletter and text messages

If you sign up for our newsletter or opt in to text messages, we will use your email address or phone number as described in our Privacy Policy, including how to unsubscribe or opt out at any time.

13. Disclaimer of warranties for the Site

The Site is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any information on the Site (such as recipe instructions or Product descriptions) is complete, accurate, or current at all times.

14. Limitation of liability

To the fullest extent permitted by Florida law, Altamont Farms LLC and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or an order, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or related to an order will not exceed the amount you paid for the specific order giving rise to the claim.

15. Indemnification

You agree to indemnify and hold Altamont Farms LLC and its owners, employees, and agents harmless from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Site, or your improper storage, handling, or preparation of a Product after delivery.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. If you have a concern or dispute, please contact us first at hello@altamontfarms.com or (239) 746-8568 so we can try to resolve it directly, farmer to neighbor.

If a dispute cannot be resolved informally, it will be brought exclusively in the state or federal courts located in Lee County, Florida, and you consent to the personal jurisdiction of those courts.

17. Changes to these terms

We may update these Terms from time to time to reflect changes to our business, products, or legal requirements. The "Last updated" date at the top of this page shows when it was last revised, and changes take effect as soon as they are posted. Your continued use of the Site or a later order after changes are posted means you accept the updated Terms.

18. Severability and entire agreement

If any provision of these Terms is found unenforceable, the rest of these Terms remain in full effect. These Terms, together with our Privacy Policy and any order confirmation we send you, make up the entire agreement between you and Altamont Farms LLC regarding your use of the Site and your order.

19. Contact us

If you have questions about these Terms, please contact us at: