TERMS & CONDITIONS
Customer Care
At Altamont Farms, our mission is to provide an exceptional customer experience that reflects our commitment to quality, sustainability, and community. Our farm is dedicated to offering fresh, locally-grown produce, unique farm products, and a welcoming atmosphere for all visitors. This Customer Care Policy outlines the standards and practices we adhere to, ensuring that every customer interaction is positive, respectful, and satisfactory.
1. Customer Service Standards
Respect and Courtesy: Every customer will be treated with respect, kindness, and courtesy. We strive to make every interaction positive and helpful.
Prompt Assistance: We are committed to responding to customer inquiries, requests, and concerns promptly. Whether in-person, by phone, or online, we will provide timely and accurate information.
Knowledgeable Staff: Our staff is trained to be knowledgeable about our products, farming practices, and services. They are equipped to answer questions and provide recommendations to enhance the customer experience.
Accessibility: We ensure that our farm and retail areas are accessible to all customers, including those with disabilities. We are happy to provide additional assistance if needed.
2. Product Quality
Freshness Guarantee: We guarantee the freshness of our produce and products. If any product does not meet the customer’s expectations, we will offer a replacement or refund.
Sustainable Practices: Our products are grown and produced using sustainable farming practices. We are transparent about our methods and are happy to share information with customers interested in learning more.
Ethical Sourcing: Any products not grown on our farm are sourced from trusted partners who share our commitment to quality and sustainability.
3. Customer Feedback
Open Communication: We encourage customers to share their feedback, suggestions, and concerns. We value all input and use it to improve our operations and customer experience.
Complaint Resolution: In the event of a complaint, we will handle the matter with urgency and care. Our goal is to resolve any issue to the customer’s satisfaction in a fair and timely manner.
Feedback Channels: Customers can provide feedback in person, through our website, via email, or by phone. We review all feedback regularly and respond as necessary.
4. Returns and Exchanges
Easy Returns: We offer a straightforward return and exchange policy for any products that do not meet customer expectations. Customers can return or exchange products within seven (7) days of purchase with proof of purchase.
Refund Process: Refunds will be processed promptly, and customers will be informed of the expected timeframe. Refunds can be issued in the original form of payment or as store credit.
Product Exchanges: If a customer is not satisfied with a product, they may exchange it for another item of equal value.
5. Customer Privacy
Data Protection: We are committed to protecting the privacy of our customers. Personal information collected during transactions or inquiries will be kept confidential and used only for the intended purpose.
Secure Transactions: All transactions are processed securely, and customer payment information is protected using industry-standard encryption methods.
No Unsolicited Communication: We respect our customers' preferences regarding communication. Customers will not receive unsolicited emails, calls, or messages unless they have opted in to receive such communications.
6. Community Engagement
Local Support: We are dedicated to supporting our local community. We participate in local events, collaborate with other local businesses, and contribute to community initiatives.
Education and Outreach: We offer farm tours, workshops, and other educational opportunities to engage with our community and share our farming practices.
Customer Loyalty Program: We value our loyal customers and offer a rewards program to thank them for their continued support. Details of the program can be found on our website or by inquiring with our staff.
7. Safety and Cleanliness
Clean Environment: Our farm and retail areas are maintained to the highest standards of cleanliness and hygiene. Regular cleaning schedules are followed to ensure a safe and pleasant environment for customers.
Safety Measures: We prioritize the safety of our customers and staff. All farm equipment, retail spaces, and public areas are regularly inspected and maintained to prevent accidents. Clear signage is provided to guide customers safely around the farm.
8. Continuous Improvement
Training: Our staff undergo regular training to stay updated on best practices in customer service, product knowledge, and farm operations.
Review and Update: This Customer Care Policy is reviewed regularly to ensure it meets the evolving needs of our customers and reflects any changes in our operations.
9. Contact Information
For any questions, concerns, or feedback, customers can reach us at:
Phone: 650-549-4062
Email: jeff@altamontfarms.com
Address: 1750 Sunset Trl, Alva, FL 33920
Website: www.altamontfarms.com
We are committed to providing you with the best possible experience on our farm and look forward to serving you.
Wholesale Inquiries
Wholesale Inquiries Policy
1. Eligibility for Wholesale Pricing
Minimum Order Requirements: To qualify for wholesale pricing, a minimum order amount must be met. Orders below this amount will not be eligible for wholesale discounts.
Business Verification: All wholesale customers must provide valid business credentials, such as a resale certificate, business license, or tax ID number. This ensures that wholesale pricing is available exclusively to verified businesses.
2. Product Availability
Seasonal Products: Many of our products are seasonal and subject to availability. We recommend contacting us early to secure your desired quantities, especially during peak seasons.
Inventory Updates: We regularly update our wholesale inventory to reflect current availability. Wholesale customers will be notified of any changes in stock levels that may affect their orders.
3. Pricing and Payment Terms
Wholesale Pricing: Prices are provided upon request and are subject to change based on market conditions, product availability, and seasonal factors. A current wholesale price list can be obtained by contacting our wholesale department.
Payment Terms: All wholesale orders require a deposit of 50% at the time of order placement. The remaining balance is due prior to shipment or pickup, unless otherwise agreed upon in writing.
Accepted payment methods include credit card, bank ACH transfer, and Venmo.
Late Payments: Late payments may incur a fee of 5% per month. Failure to comply with payment terms may result in suspension of wholesale privileges.
4. Order Placement and Processing
Order Placement: Wholesale orders can be placed via email or phone. Please include all relevant details, such as product codes, quantities, and desired delivery dates.
Order Confirmation: Upon receiving a wholesale order, we will send a confirmation email outlining the details of the order, including products, pricing, and estimated delivery times. Please review this confirmation carefully and notify us of any discrepancies within two (2) business days.
Processing Time: We will communicate processing time at the time of order confirmation.
5. Shipping and Delivery
Shipping Options: We offer various shipping options to accommodate the needs of our wholesale customers. Shipping costs will be calculated based on the order size, weight, and destination.
Local Pickup: Wholesale customers in the area may choose to pick up their orders directly from our farm. Please coordinate pickup times in advance to ensure availability.
Delivery Timeframes: Estimated delivery times will be provided upon order confirmation. While we strive to meet these timeframes, factors beyond our control (such as weather or transportation delays) may impact delivery.
6. Returns and Exchanges
Return Policy: Due to the perishable nature of many of our products, returns are generally not accepted. However, if a product is received damaged or does not meet the quality standards, please contact us within 24 hours of receipt for a resolution.
Exchanges: If a product is available and in stock, exchanges may be offered for defective or damaged items. Please contact our wholesale department to discuss exchange options.
7. Custom Orders
Custom Product Requests: We offer custom orders for wholesale clients with specific product needs. Custom orders must be placed with sufficient lead time to accommodate production and processing. Pricing and availability for custom orders will be provided upon request.
Contract Growing: For larger wholesale customers, we offer contract growing services for specific crops. This service requires a commitment to purchase a minimum quantity and is subject to a signed agreement.
8. Confidentiality
Confidential Information: All pricing, terms, and communications related to wholesale inquiries are considered confidential and are not to be shared with third parties without our written consent.
9. Contact Information
For wholesale inquiries, pricing requests, or to place an order, please contact our wholesale department:
Phone: 650-549-4062
Email: jeff@altamontfarms.com
Address: 1750 Sunset Trl, Alva, FL 33920
Website: www.altamontfarms.com
We appreciate your interest in partnering with Altamont Farms and look forward to building a successful and mutually beneficial relationship.
Payment Methods
- Credit / Debit Cards
- Venmo
- Offline Payments